Automatic reminders and notifications

Here is a quick overview of the kind of automatic communication that DreamApply sends out. Click on the name for more information.

Immediately after the applicant has registered, the first letter is meant to send a personal welcome to the applicant, as well as serve as a way of making sure that the applicant will have the login code in his/her mailbox.

The template used depends on the intent of the registration – either application or event registration.

In case the applicant was intending to start an application, this will get sent:

In case the applicant wanted to sign up for an event:

This letter will be delivered when the applicant has requested a “password reminder”. The first of the two letters will contain the link that he/she needs to click on in order to receive the new applicant code:

The second letter will be sent upon the applicant clicking on the link contained in the previous letter and is meant again to keep a copy of the applicant code in the user’s mailbox in case he/she fails to write it down properly.

It is also possible for the applicant to request the new code be sent to his/her mobile phone via SMS. The “password reminder” can only be requested no more than once a day.

When an applications has been in the PREPARE status for 15 days without the applicant editing, it will be given the INACTIVE status. No reminder, however, will be sent. This may change in the future, hence it is listed here.

When the applicant has an application in the Reopened or Problematic statuses (the latter being irrelevant in most setups) and has not edited it for 3 days, a reminder is sent to the applicant to urge him/her to make sure to re-submit the application.

The reminders will be sent with a 10-day interval, stopping after 3 reminders (usually around 30 days). In this case, the applicant is considered a “lost cause” and the system will refrain from “spamming” the applicant too much.

The template used to deliver these notifications is:

When a course has been edited in any non-cosmetic way ( explain this further), the administrator will be offered a possibility to include a notification to be sent to any existing applicants that have already selected this course for their application.

Currently this notification does not have any related templates - it will look as follows:

Subject: Change regarding [course name]

Dear applicant,

There was a change in the information regarding the course [course name]
			
Please visit this address to see the updated information: [link with course description]

[additional notification that the administrator can include]

When an invoice has been issued to the applicant, it will be immediately delivered to the applicant as an attachment to an email. When the invoice has been edited by the administrator, there is a possibility to re-deliver the invoice, which is up to the administrator to decide.

When an invoice has been issued to the applicant, it will be immediately delivered to the applicant as an attachment to an email. When the invoice has been edited by the administrator, there is a possibility to re-deliver the invoice, which is up to the administrator to decide.

When an invoice has been marked as collected by the administrator, a message will be delivered to the applicant confirming that the payment is received.

When the applicant has invited a referee to complete an online reference, he/she will immediately be sent an invitation email using the following template:

When the referee has not completed the reference within a period of 10 days, he/she will be issued a reminder. This reminder will only be sent once, so an uncooperative referee will receive a maximum of two letters regarding a single reference invitation.

Upon completing the reference, the referee will be issued a thank-you letter for the effort using the following template.

The applicant will be notified that the reference has been successfully completed using the following template: